Steam Rocket Vape - Policies
WARRANTY AND RETURNS
Please inspect the device prior to using it. If upon inspection you are unsatisfied with the product you may return it to us for a refund, minus the cost of shipping. Steam Rocket provides warranty service on manufacturing defects up to 90 days after purchase and returns of unused products within 14 days of purchase only with a restocking fee of 20% from the total purchase price. Used products returned to Steam Rocket will not be eligible for a refund or credit and will only be returned to the customer after return shipping is paid in full.
All returns must be accompanied with an RMA number or verification of return via email to firstname.lastname@example.org . Steam Rocket will cover the cost of return shipping only for manufacturing defects. In the case where a product is returned to us and not found to be defective, the customer is responsible to pay for shipping to have those products returned to them.
Regular wear and tear is not covered by warranty, including but not limited to: damage caused by misuse, damaged from dropping or similar mishandling, ejuice damage, water damage, humidity/heat/cold or other weather, scratches on finish. Warranty on purchases are valid for the original buyer and non transferrable.
Standard $30 Flat Shipping fee for Continental USA and Canada. Import duties, taxes and extra customs fees are the responsibility of the buyer. International shipping rates are calculated at checkout and can vary depending on your location and available delivery service.
WARNING: THE USE OF HIGH DISCHARGE BATTERIES CAN BE DANGEROUS AND CAUSE PHYSICAL HARM. UNDERSTAND ALL SAFETY PRECAUTIONS AND RISKS OF OPERATION BEFORE USE. STEAM ROCKET VAPE WILL NOT BE LIABLE FOR PERSONAL DAMAGES TO PROPERTY OR PHYSICAL HARM WITH THE USE OF THIS PRODUCT. USE AT YOUR OWN RISK.